Product and Pricing Polices

• All items listed at this site or in our catalog are NEW and UNUSED but out of warranty

• All sales are final and there are NO RETURNS

• Products are available for shipment on a "first come, first served" basis

• We cannot guarantee descriptive literature on our equipment, however we do have it for most items

• Prices are subject to change without notice

• Prices are NET FOB Lebanon, Indiana. Unless noted within individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight will be invoiced at actual cost to the customer

• We run on an appx 2-3 day warehouse turn.  (See Below) If your item is something that is needed immediately you must communicate your desire to us so that we can attempt to accamodate your need.

Payment Policies

• We accept the following credit cards: Visa, Mastercard, Discover and American Express

• Customers may order on account after approval through a credit application

• We utilize DHL, USPS and local freight carriers for freight, the cheapest route will be used unless otherwise specified

• Items that must be shipped via USPS or freight must be PREPAID with a check, credit card, or on account prior to shipping.

 GOT QUESTIONS?  

If I have never ordered from Surplus City via telephone can I still order on line?
  Yes, Contact us at 800-428-4339 or email  info@surpluscityliquidators.com  and ask to be
assigned a customer code.

I don't want to use my customer code as a password, can I change it?
   Yes, Contact us at 800-428-4339 or email  info@surpluscityliquidators.com  and tell us what 5 digit alpha or numeric combination you would like to use and we will change if for you.

How often can I change my password?
   You are allowed one password change.  After that your acct will be billed $5.00 for any additional changes that are made.

What if I forget my password?
   Contact us at 800-428-4339 or email  info@surpluscityliquidators.com 

If I order who pays to have it shipped to me?
   Customers are responsible for their own freight/handling charges.  We do have accounts with several common carriers and our shipping department can arrange your shipment for you, but you will be billed at what we are charged to get your item to you plus a small handling charge.  If you would rather use your own trucking line just let us know and once your item is paid for we can send it freight collect.  For smaller items that are able to go DHL - those orders can be shipped collect or prepaid.

I'm in a hurry- how long will it take me to get my order?
   We run on at least a 2-3 business day turn around within our warehouse. (Order Taken, Items Pulled, Packed, Shipping Dept Gets Freight Charges, Payment Taken and Truck Pick Up Scheduled).  Then most common truck carriers state 3 to 5 business days for delivery within the United States.  So please give yourself at least appx 1 week.  Now as we all know rules seem to be made just to be broken, so not every order will be this way.  Some may arrive immediately and another could be behind.  All we ask is that you communicate your needs and/or flexibilities to us and we will try our best to accamodate those needs with what is within our control.

I would like to pay with a credit card?
   Fine! We are set up with